Times are tough. More Michigan residents than ever need help with everything from food to house payments to medical bills. One number is all they need to call: 2-1-1.
Funded by United Way, 2-1-1 is the free, easy to remember and confidential telephone number that links people with the human services they need. Any time of the day or night, trained professionals are ready to help.
Who Can Use 2-1-1?
If you're looking for assistance with a problem and you don't know where to turn, or you simply want information on a particular human service issue, 2-1-1 is for you.
Callers in most Michigan communities have 2-1-1 access. Currently, 2-1-1 is available in Clinton, Eaton, Genesee, Hillsdale, Ingham, Jackson, Lenawee, Livingston & Shiawassee Counties through Central Michigan 2-1-1. If you are outside of our service region, find your nearest 2-1-1 center!
When Can I Call?
2-1-1 is available 24 hours a day, seven days a week.
How Does 2-1-1 Work?
If you're in one of the communities covered by the 2-1-1 service, just pick up your phone and dial 2-1-1. If you are outside the communities listed above or are calling by pay phone or cell phone, you can reach the call center directly by dialing (866) 561-2500.
Who Answers the 2-1-1 Calls?
At Central Michigan 2-1-1, all the 2-1-1 calls are answered by trained professionals. Central Michigan 2-1-1 is endorsed by Michigan-AIRS (Michigan - Alliance of Information & Referral Systems).
What if I have problems dialing 2-1-1?
Callers from businesses and organizations with standard land-based phone systems should be able to pick the phone and dial 2-1-1 with no problem. If you experience difficulty, simply call 866.561.2500 to access the service and to inquire about technical assistance.
To view the 2-1-1 Annual Report for Clinton, Eaton and Ingham counties, go directly to the Central Michigan 2-1-1 business website.